Policy & information
Cancellation and Refund Policy
Draft notice: This page is a template that the business must review and complete (with legal advice where appropriate) before it is relied upon.
Draft template: This page is a starting template and must be reviewed and completed by the business (and, where necessary, a legal advisor) before it is relied upon.
This Cancellation and Refund Policy is a draft template. It must be completed with the business\'s real policy before publication.
Cancellations
Describe when and how an order can be cancelled.
Refunds
Describe the conditions under which refunds are issued, the method used and the expected timeline.
Damaged or incorrect items
Describe how such cases should be reported and handled.
Last updated 17 October 2026.